KipTerms of Service
These Terms govern your use of Kip — the SMS and web product that drafts and publishes organic social content for your brand. By creating an account, texting Kip, or paying for a plan, you agree to them. If you use Kip for a company, you confirm you can bind that company.
1. The service
Kip helps you run organic posting to destinations you connect (Instagram, Facebook, X, Threads). Typical flow: you send a photo or instruction by SMS/MMS or in the web thread; Kip drafts a caption; you reply yes (or approve in the dashboard) before anything with outside impact posts — unless you explicitly enable autopilot. Kip may also run routines you set (check-ins, recaps, reminders) and keep brand memory you can edit.
Kip is an organic social tool. It is not a paid-ads manager, CRM, or guarantee of reach, virality, or platform ranking.
2. Accounts & access
- You must provide an accurate mobile number and keep access to it. Login codes are sent by SMS.
- You are responsible for activity on your account and for anyone you invite (including operators you authorise).
- Pulse may provide break-glass operator access to help with setup or support; that access is logged and limited to delivering the service.
3. Approvals, autopilot & platforms
- Default: no publish with outside impact without a named yes from you or an authorised approver.
- Autopilot: if you turn it on, Kip may publish after a heads-up according to the rules you set. You can turn it off anytime.
- You must have rights to the media and captions you supply, and authority to post to connected accounts.
- You remain responsible for complying with Meta, X, Threads, and any other platform terms, community guidelines, and advertising/disclosure rules. Platforms may reject, rate-limit, or remove content; Kip is not liable for platform decisions.
- Disconnecting a destination stops future Kip publishes to it; it does not remove posts already live on that network.
4. AI drafting
Captions and suggestions are generated with third-party AI models from the inputs you provide. Output can be wrong, off-brand, or unsuitable. You (or your approver) are responsible for reviewing drafts before publish. Do not rely on Kip for legal, medical, or financial advice.
5. Plans, billing & cancellation
- Paid plans currently described as Pro and Max, billed monthly or annually (annual shown as a monthly equivalent with a 20% discount). Prices are in AUD and include GST.
- Features and limits on each plan are as shown at checkout and on the Billing screen. We may change prices or packaging with notice for renewals.
- Cancel anytime via Billing; access continues through the paid period already billed. Annual plans are billed up front.
- If your first seven days are not useful, email will@jmcalder.com within seven days of the first charge for a refund of that week. We process first-week refunds manually.
- If a renewal payment fails, Stripe retries the card and we keep access during those retries. If the subscription ends unpaid, dashboard access pauses until you update billing. We do not automatically pause SMS today.
6. Acceptable use
You will not use Kip to: spam; harass; infringe IP; post unlawful, hateful, or deceptive content; attempt to bypass platform or Kip safety limits; probe or disrupt our systems; or submit others’ personal data without a lawful basis. We may suspend accounts that break these rules or create legal or security risk.
7. Content ownership
You keep ownership of your media, captions, and memory files. You grant Pulse a limited licence to host, process, transmit, and publish that content solely to operate Kip for you. We may use de-identified, aggregated usage patterns to improve reliability (not to train generative models on your creative content).
8. Confidentiality & privacy
How we handle personal data is described in the Privacy Policy. Deletion steps are in Data deletion.
9. Availability & changes
We aim for reliable uptime but do not guarantee uninterrupted SMS delivery or platform API availability. We may modify features; we will not materially reduce core paid functionality without notice except for legal or security reasons.
10. Disclaimers & liability
Kip is provided “as is” to the extent permitted by law. Nothing in these Terms excludes non-waivable Australian Consumer Law rights. To the maximum extent permitted, Pulse’s total liability for claims relating to Kip in any 12-month period is limited to the fees you paid us for Kip in that period. We are not liable for lost profits, lost posts, platform bans, or indirect damages.
11. Indemnity
You will indemnify Pulse against claims arising from your content, your connected accounts, or your misuse of Kip, except to the extent caused by our wilful misconduct.
12. Governing law
These Terms are governed by the laws of Victoria, Australia. Courts there have exclusive jurisdiction, without limiting any non-waivable consumer rights where you live.
13. Contact
Pulse Social Media
will@jmcalder.com